Best Rate Guarantee is our promise to guests who book directly on our branded website:

RG Resort and Spa guarantees that our branded website will have the best room rate available in the market, matching room type, dates, terms and prices (Room Condition), at the moment of reservation and within 24 hours (Best Rate Guarantee).

If you find and advise RG Resort and Spa of currently available lower published rate, matching the same Room Conditions (Competing Rate) , within 24 hours after making a reservation on a our Website, RG Resort and Spa will honor the Competing Rate.

For a claim to be valid under this Best Rate Guarantee, it must satisfy all of the terms and conditions.